Access & Inclusion

The Forum has been designed and operates with accessibility in mind for all.

The majority of Norwich Games Festival takes place at The Forum which has step-free access, level flooring and lift access to all floors.

Quick points

• The Customers Services team are here to help

• Step-free access

• Accessible toilets and Changing Places

• Accessible parking

• "Sunflower Snug" located in a quieter space, that still feels part of the festival

• Hearing loop in The Auditorium and Café Bar Marzano

• Contrast markings on glass doors and windows

• Lift access to all floors

• Guide and assistance dogs welcome

• Family-friendly facilities

If you have access requirements and need someone to accompany you to make your visit to a Norwich Games Festival event easier and more comfortable, an additional Essential Companion ticket can be booked for our paid-for events.

For events where tickets are purchased directly with the venue, please check their website for details on how to book Essential Companion tickets.

If you are booking tickets directly with Norwich Games Festival, our booking platform (Ticketsolve) will prompt you to enter any accessibility requirements during the checkout process.

If you would like to discuss specific access requirements, please contact us at [email protected]

During the 2025 Festival

The NGF25 Info Desk can be found in The Arena (Main Atrium) Mon 26 - Sat 31 May. Book for events, workshops and talks, find out what's on and where with the help from our friendly NPC's (aka Events Team). It is staffed between 10am-4pm (5pm Sat 31 May).

We have SEND sessions throughout the week (excluding Mon and Wed) with an experienced practitioner in the BIPC room on the 2nd floor of the Millennium Library. There will be structured and unstructured activities, plus, mini careers talks, advice and guidance. This space is suitable for, and welcomes, all ages. It's located in a quieter space of the building, that still feels part of the festival.

Physical access

In The Arena on Thu 29 & Fri 30 May, The College of West Anglia will be showcasing student-created games, alongside their alternate controller showcase, highlighting the importance of inclusive gaming and championing accessibility for all.

These free workshops explore getting support for yourself and supporting others’ emotional wellbeing and mental health. Sessions are for ages 16+.

During Mario’s 40^th Birthday Bash, Walk & Talk EA (Reprezent Project, The Forum and Norwich Theatre Royal) will be bringing a whole host of activities for everyone to enjoy, including quieter areas and activities to suit those seeking support with neurodivergence, mental health and physical wellbeing.

Emotional wellbeing and staying safe online and when gaming

Ygam will be offering advice for parents, individuals and young people for staying safe online in The Arena on Fri 30 May.

Antidote Gamers are a charity encouraging young people to learn, play and create video games and to collaborate in a safe and welcoming environment. Find them in The Lower Gallery (level -1) on Thu 29 and Fri 30 May.

Learn about Gaming for Good campaign from The Benjamin Foundation and how gaming can help those in need on Fri 30 and Sat 31 May.